Refund policy
Return & Refund Policy — ThickTimber T-shirt Company
Because every ThickTimber product is made to order, we are unable to accept returns or exchanges for the following reasons:
- Wrong size selected by the customer
- Change of mind after purchase
- Ordering the wrong color or style
Please review your order carefully before completing your purchase.
What we do cover:
We stand behind the quality of every ThickTimber product. If your order arrives damaged, defective, or incorrect, we will make it right — no hassle.
To be eligible for a replacement or refund you must:
- Contact us at support@thicktimber.com within 30 days of delivery
- Provide your order number and clear photos showing the issue
Once reviewed and approved, we will send a free replacement or issue a full refund at our discretion. You do not need to return the original item.
Lost or undelivered orders:
If your order is lost in transit, contact us and we will investigate with the carrier. If confirmed lost, we will issue a replacement or refund.
If an incorrect shipping address was provided at checkout, ThickTimber T-shirt Company cannot be held responsible for undelivered packages.
Questions?
Contact us at support@thicktimber.com — we respond within 1–2 business days.